Yes. We are required by the Texas State Law to collect sales tax on our services including planting, mowing, trimming and edging grass. For more information click here.
Do you charge sales tax?
Yes. We are required by the Texas State Law to collect sales tax on our services including planting, mowing, trimming and edging grass. For more information click here.
What payment methods do you accept?
We accept credit/debit cards on file or cash only. We no longer offer traditional invoicing for standard services. Customers choosing automatic card payments are billed every Friday, while cash payments are due immediately after service is completed.
When will my card be charged?
Cards on file are automatically charged every Friday for services completed during the week. Please ensure your payment information remains current to avoid interruptions in service.
Is a card on file required?
Yes, unless you choose to pay cash immediately after each completed service. Customers using automatic billing must have a valid credit or debit card on file.
Do I need to be home during service?
No. As long as our crews have access to all scheduled service areas, you do not need to be present. Please ensure gates are unlocked, pets are secured, and the property is accessible.
What are my responsibilities before service?
To help our crews work safely and efficiently, please: * Unlock gates and provide access to scheduled service areas. * Keep pets indoors or secured away from work areas. * Remove toys, pet waste, trash, and other objects from the lawn. * Notify us in advance of special instructions or additional service requests. If access is unavailable, service charges may still apply under our scheduling policies.
What happens if my payment is declined?
We'll contact you to update your payment information. Future services may be temporarily suspended until the outstanding balance is resolved.
How do I reschedule or cancel a service?
Call or text us at 214-940-4733. We ask that you provide as much advance notice as possible to help us manage our routes and scheduling.
What is included in your regular lawn mowing service?
Our standard mowing service includes mowing the lawn, string trimming around obstacles and areas our mowers cannot reach, edging sidewalks and driveways, and blowing grass clippings from paved surfaces. Shrub trimming, flower bed maintenance, leaf cleanups, and grass bagging are additional services.
Do you offer weekly and biweekly mowing?
Yes. We offer weekly and biweekly mowing schedules during the active growing season. Service frequency may be adjusted seasonally based on grass growth and weather conditions.
What is your mowing schedule throughout the year?
Our typical North Texas mowing schedule is: * March: Biweekly mowing begins. * April–October: Weekly or biweekly mowing. * November: Biweekly service and final seasonal mowings. * December–January: On-call or monthly maintenance as needed. * February: Spring cleanups and preparation for the upcoming growing season. Schedules may vary depending on weather conditions and individual lawn needs.
Do you offer mowing during the winter?
Yes. Although Bermuda and other warm-season grasses generally slow down or become dormant during winter, we offer on-call and monthly maintenance options for properties that need continued attention.
What happens if it rains on my scheduled service day?
Light rain may not prevent service, but excessively wet conditions can damage turf and affect mowing quality. If weather conditions prevent us from mowing, we'll adjust the schedule and service your property as conditions allow.
Do you bag grass clippings?
Our standard mowing service generally returns grass clippings to the lawn, where they can decompose naturally and return nutrients to the soil. Bagging and removal are available as additional services when requested and quoted.
Can I request additional services during my regular mowing visit?
Yes. Services such as shrub trimming, flower bed maintenance, and seasonal cleanups can be scheduled separately. We recommend requesting additional work at least 48 hours in advance to allow time for scheduling.
Do you provide one-time lawn mowing?
One-time mowing may be available depending on scheduling and route availability. Pricing can vary based on lawn size, grass height, and property conditions.
Will you mow my lawn if the grass is overgrown?
Yes, depending on the property's condition. Excessively tall or overgrown grass may require additional labor, multiple passes, or debris removal. Additional charges may apply.
What is included in your weed control and fertilization program?
Our 7-step lawn treatment program combines preventative weed control, treatments for actively growing weeds, and seasonal fertilization. Each application is scheduled according to seasonal conditions and the needs of your lawn.
How many lawn treatments will I receive each year?
Our standard program includes seven scheduled applications throughout the year. Treatments are strategically timed to help control seasonal weeds while supporting healthy turf growth.
What is the difference between pre-emergent and post-emergent weed control?
Pre-emergent herbicides help prevent certain weeds from becoming established by controlling susceptible weeds as they germinate.
Post-emergent herbicides target weeds that are already growing.
Both play an important role in a successful year-round weed control program.
Will your treatments eliminate all weeds?
No lawn treatment program can guarantee a completely weed-free lawn. Our goal is to significantly reduce weed populations through consistent preventative and targeted treatments.
Results depend on weed species, seasonal conditions, lawn health, and proper maintenance.
Do you provide weed control and fertilization for different grass types?
Yes. We provide weed control and fertilization services for a variety of turfgrass types commonly found in North Texas. Because each grass variety has different treatment requirements, we select products and application schedules based on the specific turf type, seasonal conditions, and overall lawn health.
How long does it take for weed control treatments to work?
Results vary depending on the weeds being treated, the products applied, and weather conditions. Some weeds may begin showing symptoms within several days, while others can take several weeks to fully respond.
Pre-emergent treatments are preventative and will not eliminate weeds that have already become established.
Is it safe for children and pets to enter the lawn after treatment?
Children and pets should remain off treated areas until the applicable product label's reentry requirements have been met. For many liquid applications, this means waiting until the treated surface has completely dried, but some treatments may require longer.
We provide specific instructions whenever necessary.
Should I water my lawn after a weed control or fertilization treatment?
Watering instructions depend on the products applied. Some treatments require irrigation to activate them, while others need time on the foliage before watering.
We recommend following the specific post-treatment instructions provided for each application.
Can I mow before or after a lawn treatment?
Mowing recommendations vary depending on the treatment. Certain post-emergent weed control products work best when weeds have sufficient leaf surface and are not mowed immediately before or after application.
We recommend coordinating mowing with your scheduled treatments and following any instructions provided.
Can newly installed sod receive weed control treatments?
Newly installed sod requires time to establish before certain herbicides and fertilizers can be safely applied. Treatment eligibility depends on the grass variety, establishment period, and specific product instructions.
We may recommend delaying applications until the new lawn is sufficiently established.
Is weed control included with regular mowing?
No. Weed control and fertilization are separate services from our lawn mowing program. Customers can enroll in our lawn treatment program whether or not they use NuEdge Lawns for mowing.
What irrigation services do you offer?
Our irrigation services include sprinkler system inspections, troubleshooting, sprinkler head replacement, valve repairs, controller adjustments, drip irrigation maintenance, and system performance evaluations.
What is included in an irrigation system checkup?
A typical irrigation system checkup includes operating the accessible sprinkler zones, inspecting sprinkler head performance, looking for visible leaks, checking coverage and alignment, and reviewing controller settings.
We'll identify observed problems and recommend repairs or adjustments when necessary. Underground issues that are not readily visible may require additional diagnostic work.
Do you offer irrigation maintenance plans?
Yes. We offer one-time system inspections, twice-yearly maintenance plans, and quarterly maintenance plans.
Regular inspections help identify problems early, improve watering efficiency, and reduce unnecessary water waste.
Select maintenance plans also include a limited number of qualifying sprinkler head replacements.
Are repairs included in irrigation maintenance plans?
Routine inspections and system evaluations are included according to the selected plan. Parts, underground repairs, valves, and other corrective work are generally quoted separately unless specifically included in the plan.
Why is one sprinkler zone not working?
A nonworking zone can result from several issues, including faulty valves, damaged wiring, malfunctioning solenoids, controller problems, or water supply issues.
Proper troubleshooting helps determine the cause before repairs are performed.
Why do some areas of my lawn stay dry while others are overwatered?
Uneven watering may be caused by incorrect sprinkler head placement, poor nozzle selection, pressure problems, clogged nozzles, damaged heads, or improper controller settings.
A system evaluation can help identify coverage problems and recommend improvements.
How often should my irrigation system be inspected?
We recommend inspecting sprinkler systems at least twice per year, typically before the growing season and during the hotter months.
Properties with larger or more complex irrigation systems may benefit from quarterly inspections.
Can you adjust my sprinkler controller for different seasons?
Yes. Proper watering schedules should account for seasonal weather, landscape conditions, and local watering restrictions.
We can review controller settings and make appropriate adjustments to help reduce overwatering, runoff, and unnecessary water usage.
Do you repair drip irrigation systems?
Yes. We troubleshoot and repair common drip irrigation problems, including damaged tubing, leaking connections, clogged emitters, and uneven watering in landscape beds.
Do I need to be a mowing customer to request landscaping services?
No. You can request a quote for a one-time landscape project without signing up for regular mowing.
Can you clean up my flower beds before installing mulch or rock?
Yes. Bed cleanup and preparation can be included in your quote. Let us know whether the area has weeds, unwanted plants, old materials, or debris that needs to be addressed.
Can you replace dead plants or add new shrubs and flowers?
Yes. We offer plant replacements and new plantings. We will discuss your preferences and the conditions in the planting area before preparing a proposal.
Can you install sod in only part of my yard?
Yes. We can quote sod installation for specific areas. Before installation, we will discuss conditions that may affect the new sod, including shade, watering, and the existing ground.
Is hedge trimming included with regular mowing?
No. Hedge trimming, flower bed cleanup, and other landscape services are separate from regular mowing unless specifically included in your agreement.
What type of tree trimming do you offer?
We offer light tree trimming. Larger trees, major limb removal, and work near power lines may require a specialized tree service. Photos help us determine whether your project is within our scope.
Can you work within my budget?
We can build a proposal around your priorities and discuss options for materials, scope, or project phases. If the requested work exceeds your budget, we will explain the available alternatives.